Tuesday, August 19, 2008

CUSTOMERS FOR LIFE


My family and I go through 6-8 gallons of milk per week....yep, you read that right....per week. That is a lot of cash to dump into the dairy industry.

I usually buy Borden, though coupons can get me to buy a different brand from time to time.

Anyway, last week, I bought about 4 gallons and put in my fridge as normal. We drank one gallon. I then opened up a gallon. I poured it into one of my children's cups...there were small "chunkies" floating in it. EWWW :-( Since the cup was being recycled, I assumed the cup was worse off than I thought, I dumped the milk, grabbed a clean one and poured some milk in the new cup....there were chunkies in this as well.

WHAT?!?! I couldn't believe the milk wasn't fresh. There are a few things I'm crazy about....."sell by" dates are in that category....to me, "sell by" means "drink by." I KNEW I hadn't bought old milk....so crazed am I with the dates, that I often dig for the latest date. The sell by date was August 23....it was only the 13th.

Now I'm not one to call and complain....no really.....stop "guffawing" I really don't just call and complain. I just suck it up. BUT, milk is expensive and I go through so much. We called Borden and left a message. We were supposed to hear yesterday from a representative.

We didn't. I can't say that I was surprised...they ARE a big company and it's just ONE GALLON.

Today, they called. Not only did they call, but without any question or desire for the scenario, asked where I lived and said they were bringing me some milk.

"That's really not necessary, but I do appreciate it."

"Ma'am. It IS necessary and I will call you in 15 minutes when I'm on my way to your home."

Well.....he called in 10 minutes, showed up 15 minutes after that with 1 gallon of white milk and 1/2 gallon of chocolate milk.

We are sealed as "CUSTOMERS FOR LIFE."

Buy Borden...they treat their customers well.

4 comments:

Lynn said...

Wow, that is great customer service.

Anonymous said...

Let's talk Milk Prices.

My sister's fam runs a dairy there in Tx. They have "Organic" cows. Their milk sells here for $6.87 a gallon. We don't drink that.

Our normal milk here is $3.67 a gallon.

We drink between 9-12 gallons a week. There better not be any osteoporosis in this group. (I even save all the little caps that give our schools a nickel.)

I have done my part as a mother.

Milk almost costs as much as gas - you know if you don't mind that your cows had drugs.

I think in places like California and Hawaii they have some real stories to tell about milk prices!

Ly

tollesons4him said...

Why can't everyone have customer service like them? I think you have convienced me to switch to Borden.

Alicia said...

WOW! That is great!!! I do have to day that is a whole lot of milk for you all to drink a week...I will have to ask Paula, who has four kids too, if they drank this much when the kids were young!!!